Shipping policy

Store Name: Zigzag Official
Website: www.zigzagofficial.shop
Email: info@zigzagofficial.shop
Phone / WhatsApp: +92 309 8121893
Address: App Para Market Main Road, Sahiwal, Pakistan

Thank you for shopping with Zigzag Official (zigzagofficial.shop). We are excited to deliver our handcrafted wooden pet food stands right to your doorstep across Pakistan!

1. Order Processing Time

All orders are processed within 1 to 3 working days (excluding Sundays and public holidays) after confirmation.
Since many of our wooden items are crafted or prepared with care, custom or bulk orders might take slightly longer, which will be communicated to you beforehand.

2. Shipping Rates & Delivery Estimates

We offer reliable courier services for nationwide delivery across Pakistan.
Standard delivery typically takes 3 to 5 working days after dispatch, depending on your location.
Shipping charges are calculated at checkout based on your delivery address and the weight of the package.

3. Order Tracking

Once your order is shipped, we will send you a tracking number via WhatsApp, email, or SMS so you can easily track your parcel's journey until it reaches your home.

4. Delayed or Lost Shipments

While we partner with reliable courier companies to ensure timely delivery, delays can occasionally happen due to unforeseen weather conditions, political strikes, or remote locations. If your order is significantly delayed, please contact us and we will help trace it with the courier.