Refund policy

Thank you for shopping at Zigzag Official (zigzagofficial.shop). We take great pride in crafting high-quality wooden pet food stands and accessories. Please read our refund and return policy carefully before making a purchase.

1. Returns & Eligibility

We want you and your pets to love our products! However, if you are not entirely satisfied with your purchase, you may request a return or exchange under the following conditions:

Items must be unused, in the same condition that you received them, and in their original packaging.
Requests for returns must be made within 7 days of receiving your order.
Proof of purchase (order number, confirmation email, or receipt) is required.

2. Damaged or Defective Items

Since our products are made of wood and shipped across Pakistan, we take utmost care in packaging. However, if your item arrives damaged, broken, or defective:

Please contact us within 48 hours of delivery with clear photos or a video of the damaged product and packaging.
We will arrange a replacement or issue a full refund after verification.

3. Refunds Process

Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund:

If approved, your refund will be processed, and the amount will be transferred to your bank account, JazzCash, EasyPaisa, or issued as store credit within 5-7 working days.
Shipping charges are generally non-refundable unless the item received was incorrect or defective.

4. Exchanges

If you received the wrong size or design of a pet stand and want to exchange it, please reach out to us. You will be responsible for paying the shipping costs for returning the item, unless the mistake was on our end.